Returns, Refunds &
Replacement Policy

1. Eligible Returns

Products may be eligible for return if all of the following conditions are met:

• The return request is submitted within 14 calendar days of the delivery date, unless a longer period is required by applicable law.
• The product was purchased through an authorized Mojeaga Network sales channel.
• The product is unused, unopened, and in its original condition.
• The original packaging, labels, seals, and accessories remain intact.
• Proof of purchase (receipt, invoice, or order confirmation) is provided.
• The product has not expired due to the customer’s delay in use or storage.

The Company reserves the right to inspect returned products before approving any refund or replacement.

2. Non-Returnable Products

Unless required by law, the following items are generally not eligible for return or refund:

• Opened or used herbal products, supplements, foods, beverages, or consumables.
• Products with broken safety seals or tampered packaging.
• Products damaged due to misuse, improper storage, neglect, or unauthorized modification.
• Promotional items, gifts, samples, or complimentary products.
• Clearance or final-sale items clearly marked as non-refundable.
• Digital products, downloadable content, software licenses, or online training that has already been accessed.
• Personalized or custom-made products.
• Products returned without proof of purchase.

Nothing in this Policy limits any mandatory consumer rights provided by applicable law.

3. Defective or Incorrect Products

If a customer receives:

• A defective product;
• A damaged product resulting from shipping;
• An expired product (where supplied by the Company);
• An incorrect item;
• An item with a manufacturing defect,

the customer should notify the Company within 7 calendar days of delivery and provide:

• Order number;
• Proof of purchase;
• Photographs of the product and packaging (where applicable); and
• A description of the issue.

Upon verification, the Company may, at its discretion:

• Replace the product;
• Reship the correct item;
• Repair the product (where applicable);
• Issue a refund; or
• Provide store credit or another appropriate remedy.

The Company may require the defective product to be returned before processing the claim.

4. Refund Processing

Where a refund is approved:

• Refunds will generally be issued using the original payment method, unless otherwise agreed or required by law.
• Approved refunds are typically processed within 7–14 business days after approval, although the time required for funds to appear may depend on the customer’s bank or payment provider.
• Shipping charges, customs duties, taxes, and other service fees may not be refundable unless the refund results from an error by the Company or a legal obligation.

If a refund cannot be made through the original payment method, the Company may offer an alternative lawful payment method or account credit.

5. Exchange Policy

Eligible products may be exchanged where:

• The product is defective;
• The wrong item was supplied;
• The product was damaged before delivery; or
• Another exchange is approved by the Company.

Exchanges are subject to product availability.

If the requested replacement product is unavailable, the Company may offer:

• A comparable product;
• Store credit;
• A refund; or
• Another mutually agreed solution.

The Company reserves the right to inspect returned products before approving an exchange.

6. Order Cancellation

Orders may be cancelled under the following conditions:

Before Dispatch

Customers may request cancellation before the order has been dispatched. If payment has already been received, the Company may issue a refund after deducting any non-recoverable transaction fees or administrative costs where permitted by law.

After Dispatch

Once an order has been shipped, cancellation may no longer be possible. Any request after dispatch will be handled under this Returns, Refund & Replacement Policy.

The Company reserves the right to cancel orders where:

• Payment cannot be verified;
• Fraud or unauthorized activity is suspected;
• Products become unavailable;
• Pricing errors occur;
• Compliance or regulatory issues arise; or
• Delivery cannot reasonably be completed.

Where the Company cancels an order after payment has been received, an appropriate refund will be issued in accordance with this Policy.

7. Return Shipping

Unless the return results from:

• A Company error;
• A defective product;
• A damaged shipment; or
• An incorrect item supplied,

customers are generally responsible for the cost of returning products.

The Company recommends using a trackable shipping method, as it is not responsible for items lost during return transit.

8. Inspection of Returned Products

All returned products are subject to inspection upon receipt.

If the returned product does not satisfy the conditions of this Policy, the Company may:

• Reject the return;
• Return the product to the customer at the customer’s expense; or
• Offer an alternative resolution where appropriate.

9. Consumer Rights

Nothing in this Policy is intended to exclude, restrict, or limit any rights or remedies available to consumers under applicable consumer protection laws.

Where mandatory legal protections provide greater rights than this Policy, those legal rights shall prevail.

10. Policy Changes

Mojeaga Network reserves the right to amend this Policy at any time to reflect operational, legal, or regulatory changes.

The latest version will be published on the Company’s official website and becomes effective on the stated Effective Date.

11. Contact Information

For questions regarding returns, refunds, replacements, or cancellations, please contact: